Submit a ticketCall us

WebinarWebinar: A checklist for planning your Network Performance Monitor (NPM) upgrade

Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

Register now.

Home > Success Center > Customer Service > Customer Service - Knowledgebase Articles > No license or account information received after signing up for GNS3 offer

No license or account information received after signing up for GNS3 offer

Table of contents

Updated November 11, 2016


If you have applied for the GNS3 Standard Toolset offer and have not received your license or account details, this article outlines the steps you would need to follow.



Contact SolarWinds Customer Service and provide the following information:


  • Web link used to apply
  • Email address used to sign up
  • Company Name:
  • First Name 
  • Last Name 
  • Phone Number:
  • Address 1 
    • City
    • State
    • Zip
  • Date you signed up


SolarWinds Customer Service will check the system.  If the account has not been created, we will engage with our IT team to have the account generated.


Please note that we cannot deliver licenses to certain countries that are on our Embargo list.




Last modified