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Home > Success Center > Customer Service > Customer Service - Knowledgebase Articles > License Activation Failed - released after your maintenance agreement expired

License Activation Failed - released after your maintenance agreement expired

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Created by Michelle McDowall, last modified by Michelle McDowall on Nov 11, 2016

Views: 1,722 Votes: 1 Revisions: 7

Updated June 8, 2016


The article provides information on the following error message:


Online Activation:


Offline Activation (when generating offline license file via your customer portal) :



  1.  From the License Management page in your Customer Portal, check the maintenance expiry date of your license.

  2. You can check what version you are entitled to by clicking Choose Download icon. The version and the release date are shown here. If the maintenance on your license has expired, you will only have the option to download the version you are entitled to.

  3. If you have downloaded a newer version, the activation key will not work with that version. You have two options:

    A. Purchase an out of maintenance upgrade on your license.  Please contact our Sales team for assistance with this.

    B. Download the version you are entitled to from your Customer Portal.






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