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Home > Success Center > Customer Service > Customer Service - Knowledgebase Articles > How to edit the Access Level on an Individual User Account

How to edit the Access Level on an Individual User Account

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Created by Vanessa Pina, last modified by Caroline Juszczak on Aug 23, 2018

Views: 1,143 Votes: 0 Revisions: 9

Overview

This article will provide information on how an Admin contact can increase access on another Individual User Account.

 

Steps

  • As an admin, login to the SolarWinds Customer Portal.
  • Once logged in, go to top right corner and drop down to Company Account Settings.
  • Click on the EDIT icon next to the user profile you wish to update 
  • Under access level, change to admin.


     
  • Once the individual login has been updated, the email address will show at the top of the list where all admins show.

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** This also works in reverse.  Contacts with admin access can be edited to have standard access.

 

 


 

 

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