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Home > Success Center > Customer Service > Customer Service - Knowledgebase Articles > Customer Success with the SolarWinds Support Community - Video

Customer Success with the SolarWinds Support Community - Video

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Updated February 8, 2019




Find out about all the great resources available to help you be successful with your SolarWinds products.

This video offers a quick overview of the SolarWinds Success Center, the THWACK® user community, SolarWinds Academy, how to submit a ticket in our Customer Portal and our award-winning technical support.

Video Transcript


Hello, and thank you for choosing SolarWinds. But also, welcome to the global community of technology professionals who count on us to help them solve problems, optimize their environments, and make IT look easy.


For over 20 years, we've been committed to two principles: making products that are easy to use, and helping our customers be successful.


Whether you’re new to the SolarWinds community, or have been using our products for years, we have a number of useful resources available to you.


First, The SolarWinds Success Center is a great source for valuable technical content. You’ll find details that will help you install, configure, and optimize your SolarWinds products. You can access our knowledge base articles, browse product guides, dive into detailed release notes, and find how-to training, for each product.


If this is your first SolarWinds software purchase, consider checking out our "New to SolarWinds" product pages.


But even if you've used SolarWinds software for years, be sure to revisit the Success Center regularly, because we add new content, daily.


Second, is THWACK®. Our user community of more than 150,000 registered members. Engage with developers, product managers, community staff, and others to ask questions and share your knowledge. And of course, THWACK also has swag! To get some you'll need to earn points. The more you participate, the more points you will have, to spend in the THWACK store!


Of course, your third great resource is the SolarWinds Academy, where you’ll find our formal training and educational resources. Your product license unlocks unlimited access to the SolarWinds Academy, so anyone at your company can benefit from our instructor-led classes, e-learning videos, and certification programs.


We share all of these resources online because like us, many of you like to do things on your own. And the Success Center, is available to your whole team, whenever you need it, on your schedule.


However, if you want additional help from an experienced guide, we also offer Smart Start, the program that gives you one-on-one access to an expert who will walk you through the implementation of your product.


And finally, if you don’t find what you’re looking for, or you still have questions, reach out to our award-winning Support Team. No matter where you do business, the support team is here to assist you. Seven days a week, 365 days a year, our in-house experts are ready to help you get the most out of your SolarWinds products. We are here, to help you succeed.


Again, thank you for choosing SolarWinds and welcome to the community. We’re glad you’re here.


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