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Home > Success Center > Customer Service > Customer Service - Knowledgebase Articles > Customer Portal Access and Individual Profile FAQ's

Customer Portal Access and Individual Profile FAQ's

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Created by Debra Ondrusek, last modified by MindTouch on Jun 23, 2016

Views: 2,089 Votes: 2 Revisions: 6


This article provides information when you purchased a license and you need access to the customer portal. This details how to get your SolarWinds account number (SWID) and password. 

The new process involves access with an Individual Account access - your email address and a password you created.

It verifies the given credentials before you can access your license in the portal.


All versions of SolarWinds products


To improve the security of how we deliver and store passwords for our customers, SolarWinds has deployed changes to our Customer portal and SolarWinds Account information that, going forward, will not show or release password via email notification.


SolarWinds has stopped sending out SWID passwords upon purchase or renewal. Instead, we improved our Customer Portal that verifies their email profile and password they provided. This allows our customers to control their access and not rely on someone else updating the password and sending out the updated information. This also improves different contacts to have different portal access based on the relationship in our system.


Contacts that are Admins can make any changes to the account, address, name, updating contacts, where Standard access has access to the portal but is not allowed to request any changes without the Admin approval.


Every purchase or renewal sends out an email with the Individual user profile link for activation, if new to the account or an email stating to review your account for the new purchase or renewal.


For more information, a FAQ has been created to assist with any questions you may have. 





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