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Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

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Home > Success Center > Customer Service > Customer Service - Knowledgebase Articles > A Guide for Customers - Working with SolarWinds

A Guide for Customers - Working with SolarWinds

Updated: September 16, 2016


Thank you for your recent purchase of SolarWinds software! This guide provides information on what to expect and how to interact with SolarWinds over the next year and beyond.


Licensing, Product Installation & Implementation

  • After purchasing, you will receive an email which will provide instructions on how to set up your user profile in the SolarWinds Customer Portal. Here is an example of what this email will look like.
  • Next, view recommend system requirements (these will likely be different from minimum system requirements for your software trial) and instructions and training videos on how to install, configure and use SolarWinds software.
    • Go to the Success Center:
    • Click on your product
    • Select the Getting Started, or look in the Documentation section for the Administrator guide.
    • Click on the Training icon to access training videos and register for free live product training. All free live training courses can also be accessed here.

Getting Help

  • For help on activating your license or accessing the SolarWinds Customer Portal, please search the knowledge base here, or call Customer Service. Our Customer Service department is available Monday through Friday, 24 hours a day.
  • If you have a technical product question, please search the Success Center. If the answer to your question is not found, contact Technical Support. Technical Support is available 24/7, 365 days a year. If your issue is system down or urgent, please call support.
  • Information on how to work with our Customer Service and Technical Support teams is found here.
  • You may check the status of your support case in the Customer Portal.

Seek Advice from the Community, Share your Opinions and Knowledge

  • Get connected to 130,000 of your colleagues on THWACK, the SolarWinds Community. Here you can:
    • Start or contribute to a discussion: Want advice on how to create a specific report or create a unique view? Submit your question and get responses from the SolarWinds IT pro community.
    • Write a product review or attend a User Group: Tell your colleagues what you think about SolarWinds products and how you use them at your company.
    • Submit and vote on feature requests: Is there a feature you would love to see? Submit a feature request or vote on other feature requests to make your voice heard.
    • Browse the Content Exchange: Looking for a specific application template, configuration management script, etc.? Save time and see what others’ have contributed before you create your own.

Install New Versions of the Software

One of the benefits of being under active maintenance is you have access to the latest product features at no additional charge. You will be notified of new product versions via email and by following the SolarWinds twitter and LinkedIn accounts.

  • To see if you are on the latest product version, check the Supported Products Page. For Orion Platform product customers, look at the bottom of the web console to see which version you have installed.
  • To learn about new features available, check out the product Release Notes.
  • Before you upgrade, be sure to learn about gotchas and updated system requirements in the Upgrade Guide.

Renewing your Maintenance

There are many benefits to renewing maintenance: 24/7 technical support, free live training courses, and access to new features in the products you own. Please check out this page to learn about additional benefits and how to renew your maintenance.


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