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Home > Success Center > Archive > 2018October01 - Deletes > Unexpected Website Error: Can't find parent class for policy

Unexpected Website Error: Can't find parent class for policy

This article is slated for Deletion. Do not update this article. If you have questions please send a message to mt-feedback@solarwinds.com

Created by Brian O'Donovan, last modified by Gerald.Prado on Oct 01, 2018

Views: 1,004 Votes: 1 Revisions: 5

Overview

The following error, or similar, appears after changing the policy name on the router:

Unexpected Website Error

Can't find parent class for policy: 'voip-sub-backbone-B' with PMID: 88 and ParentCMObjectIndex: 7082977

Environment

NTA 3.11

Cause 

This occurs when the NTA database was not updated when the policy name was changed.

Resolution

Upgrade to later version of NTA. this issue is fixed in NTA 4.x and higher.

If you are unable to upgrade, download and apply NTA 3.11 Hot Fix 4 from the SolarWinds Customer Portal.

 

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