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NCM job keeps running and fails to generate logs

This article is slated for Deletion. Do not update this article. If you have questions please send a message to mt-feedback@solarwinds.com

Created by Malik Haider, last modified by MindTouch on Jun 23, 2016

Views: 1,240 Votes: 3 Revisions: 4

Overview

This article describes the issue when NCM job is unable to finish and generate logs.

 

 

 

The following error prompts:

SolarWindsNCMCoreSWISInterop.log: 

 

2016-04-13 23:22:32,955 [1] ERROR SolarWinds.Cirrus.BusinessLayer.NodesDAL - Get Node Error. NodeId: eb70d915-a435-4ace-88c7-dd613f547c59
2016-04-13 23:22:32,955 [1] ERROR SolarWinds.Cirrus.BusinessLayer.SharedConnProfile.ConnectionProfileManager - NCMConnProfile:GetProfilesForNode {EB70D915-A435-4ACE-88C7-DD613F547C59} exception:System.InvalidCastException: Object cannot be cast from DBNull to other types.
   at System.DBNull.System.IConvertible.ToInt32(IFormatProvider provider)
   at System.Convert.ToInt32(Object value)
   at SolarWinds.NCM.Contracts.InformationService.NCMNode.RefreshFromReader(IDataReader reader)
   at SolarWinds.Cirrus.BusinessLayer.NodesDAL.GetNode(GuidNodeId)
   at SolarWinds.Cirrus.BusinessLayer.SharedConnProfile.ConnectionProfileManager.GetProfileIdForNode(String nodeId)
   at SolarWinds.Cirrus.BusinessLayer.SharedConnProfile.ConnectionProfileManager.GetProfilesForNode(String nodeId)

Environment

NCM version 7.2.2 

Cause 

This is a known issue in NCM version 7.2.2.

Resolution

This issue has been resolved in NCM version 7.3 - 7.4. We recommend upgrading Orion NPM and NCM to the latest release.

 

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