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Home > Success Center > Archive > 2018June25 - InfoDev Deletes > NCM 7.3.x upgrade error: We've detected that NCM and Orion database are not synchronized

NCM 7.3.x upgrade error: We've detected that NCM and Orion database are not synchronized

This article is slated for Deletion. Do not update this article. If you have questions please send a message to mt-feedback@solarwinds.com

Created by Adrian Cook, last modified by MindTouch on Jun 23, 2016

Views: 1,081 Votes: 1 Revisions: 4

Overview

This article provides brief information and steps to resolve the following issue when upgrading from NCM 7.3.x to a later version:

We've detected that NCM and Orion database are not synchronized

 

 

This message is safe to ignore as your database has already been migrated during the upgrade to NCM 7.3.

 

Warning: SolarWinds strongly recommends that you create a backup of your database prior to we recommend having a back up of the database prior to any the upgrade.

 

Note: This only applies to upgrades from NCM 7.3.x to later versions of NCM. If you are on an older version of NCM you should stop the upgrade and sync the nodes prior to running the upgrade as the dialog window recommends.

Environment

  • NCM 7.3.x

Cause

False message suggesting NCM and Orion databases are not synchrionized but in 7.3 there is only one database.

Resolution

If you are on NCM 7.3.x and the dialog window prompts, continue with the upgrade and it should complete with no issues. No data will be lost.

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