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Home > Success Center > Archive > 2018June21 - InfoDev Deletes > NCM 7.2 Release Notes

NCM 7.2 Release Notes

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Created by Linda Davis, last modified by Anthony.Rinaldi_ret on Aug 10, 2016

Views: 874 Votes: 0 Revisions: 5

Updated 08/12/2013

These release notes provide pre-installation and post-installation guidance for SolarWinds Orion Network Configuration Manager (NCM) 7.2


SolarWinds NCM versions 7.0 and after differ from other SolarWinds NCM releases in that it is integrated with a core platform of components that are common to all SolarWinds network monitoring products. As a result, the SolarWinds NCM software interacts with two separate databases: an NCM database for storing NCM-related data and an Orion Platform database to manage information such as account information that can be shared across all SolarWinds network monitoring products.

One-time jobs may run unexpectedly after job migration. To mitigate this behavior, manually disable all one-time jobs.

By default, during device discovery, the Orion node discovery software adds new nodes both to the Orion Platform and NCM node lists. While you can have Orion Platform nodes that are not managed NCM nodes, you cannot have NCM nodes that are not also Orion Platform nodes. If you were to remove a node from Orion Platform that node would also be removed from SolarWinds NCM along with all currently stored data about inventory, configs, etc. In short, DO NOT delete any node from Orion Platform (HOME) for which you want to retain such historical data.

New Features and Improvements

SolarWinds NCM version 7.2 includes the following new features and improvements:




  • End of Life and Support Tracking: Keep devices current as part of the procurement and maintenance of your deployment.

    Note:SolarWinds neither verifies nor supports EOS/EOL data; consult your vendor with any data-related issues or questions.

  • Web-based Job Management: Enables remote access to job-related features and functions.
  • Web-based Config Management: Remotely edit and update device configs.
  • Web-based device login validation: Remotely edit and update device configs.
  • Config Change Approval: Schedule approved config changes as part of the change approval workflow.
  • Config Change Templates: Schedule approved template-generated config changes as part of the change approval workflow.
  • Global Connection Profiles: Setup multiple connection profiles for groups of devices.
  • Enhanced Search:Find IP addresses as well as MAC addresses and hostnames; NCM uses Lucene.Net for indexing and other search functionality.

Note: The Print ResultsSave Results to File output options for scheduled reports are no longer supported.


Migrating NCM Jobs

Upgrading to version 7.2 NCM migrates jobs from the desktop application to the Orion Web Console. As a final step in the upgarde process, you must check that your jobs have been correctly migrated. For any job that is not migrated or incorrectly migrated, use the job management features (CONFIGS > Jobs) in the Orion Web Console to recreate or adjust them.


  • The NCM upgrade does not migrate jobs on your additonal pollers. You must manually recreate them in the Orion Web Console on each additional polling server.
  • You must be an Orion platform administrator to create and manage jobs
  • If you are an Orion platform administrator with account limitations that are designed to limit your area of operation to a specific set of nodes, but you use NCM job editing controls to limit the nodes upon which a specific job acts, NCM will not honor those node limitations. Any job you create or edit will affect all nodes to which your Orion platform Administrator account gives you access.


NCM Scalability

NCM was tested for scalability in a standalone deployment of three servers: One server hosts the main NCM server and the other two servers each host an NCM additional polling engine. The main NCM server manages up to 10K NCM nodes, as do each NCM additional polling engine. The deployment therefore supports up to 30K nodes total.

And while using the NCM web console in a normal way, with the Orion Platform on the main NCM polling for node status at the default rate, the tested deployment supports 2 NCM operations (inventory update, configuration download) being performed per day on all 30K nodes.

Though the main NCM server and each additional polling engine can manage up to 10K nodes, the actual total depends on the system hardware of the server hosts, the types of devices being monitored, and the number of jobs being run concurrently. Should you need to manage more devices, and you decide to add NCM servers, consider consolidating your views of multiple servers with the Orion Enterprise Operations Console. For more information about scaling NCM, please contact your account manager.

Fixed Issues

Issue Case Number
NCM 7.2  
Fixes NCM Additional Poller installation


Fixes frequent return of no results in IP searches.


189806, 293953, 304513, 340673
Fixes problems associated with complex passwords.


Fixes NCM Additional Poller installation issues.


Fixes error in accessing an NCM web page.


Fixes issue with NCM web component being removed with when you re-run NCM installation.


Fixes issue FIPS manager that erroneously indicates a node has unsupported protocols.


Fixes limitation on the ability to enter an external link in manuallly assigning EOS dates.


Improves Regex syntax documentation.


Configs can be imported from a file and then managed with downloaded configs.


Fixes search failure in web console for "last downloaded configs"


Fixes issue in which diffs between two running configs are reported as a running vs. start-up config


Fixes Web Console error "Object reference not set to an instance of an object"


A restore of a configuration reports that I did not select Write to NVRAM - yet there does not appear to be an option to write t - Verified. Created TC_1586


Fixes config export job


387278, 388415
Adds VLAN Report.


Fixes node password encryption settings


Fixes an error with the NCM application not running - adds better error handling when user does not add information in Configuration Wizard.


Fixes handling of error state in which language in database is set to other than English


Fixes Policy Reporter error by addings logic in which NCM replaces all CRLF by LF in downloaded config before the config is added to th database


Fixes a problem with custom properties partially sharing a name


Fixes a problem with NCM picking-up node name changes that originate on the device


Upgrades security for storing passwords to FIPS standard.


Corrects reporting so that no policy violations displays an accurate message instead of show no data


Adjusts NCM "Add or Manage Nodes" page to honor account limitations


Fixes issue with real-time jobs never being removed from the Windows Task Scheduler


Adjust NCM's ability to recognize the beginning of a device config and filter out extraneous echo information as irrelevant to config download.


Fixes ability to run "Backup Status of Running Config" or "Backup Status of Startup Config" reports either within NCM application or within the Orion Web Console



Open Issues

Issue Case Number

One-time jobs may run unexpectedly after job migration. To mitigate this behavior, manually disable all one-time jobs.

NCM will not honor those node limitations in executing jobs. So if you are an Orion platform administrator with account limitations that are designed to limit your area of operation to a specific set of nodes, but you use NCM job editing controls to limit the nodes upon which a specific job acts, NCM will ignore those limitations. Keep in mind that any job you create or edit will affect all nodes to which your Orion platform Administrator account gives you access. NA
"Start Now" job execution does not work if your running a separate server integration of NCM/NPM NA
Several protocols/settings/encryption algorithms were not tested:
  • AES256 encryption for IPV6 nodes
  • SNMP config transfer for Catalyst MIB devices
  • Config transfer using Blowfish and CAST128 encryption algorithms
NCM resources do not work correctly when they are on same view as PaM's resources NA
Node List Loads Slowly in NCM Application


The list loads slowly with a large number (10K) of nodes in the database and if the nodes are not grouped.

Browser Script Error


A script fails when loading a node list that contains a group with 30K or more nodes.

Physical Entities (Serial Number) report loads slowly


When there is a large number of records (a million or more) this report loads slowly. However, if you select the sort on a single column option (Settings > NCM Settings > Advanced Settings) then the report runs normally.

Access to Orion Web Console Blocked After NCM Installation


This happens if the SQL account you have assigned to your Orion Platform database has not been configured with apppropriate permissions. You must create a new SQL account with required permissions as detailed in thisKnowledge Base article.

Config Download Aborts


When downloading a config from a device, if the config line (for example, the hostname on a line by itself in the banner text) exactly matches the length of the device's prompt, the download ends.

Since the issue is almost always triggered by banner text, make sure that you surround any such text with comment operators. For example, if your hostname appears in the banner text as LGC6509E, you would change it to "*LGC6509E*

NCM Repair and Change Processes


If you are running NCM server on Windows 2008, and you need to repair NCM or change its installation, follow the steps in this Knowledge Base article.

Telnet Icon in NCM Node Details (IE)


The Telnet icon on the NCM Node Details page and the Configuration Change Report results page of the SolarWinds NCM Web Console does not launch the Telnet window. To correct this issue, add the following registry value:[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_DISABLE_TELNET_PROTOCOL] "iexplore.exe"=dword:00000000. This is a known issue with Internet Explorer 7.

NCM Search Does Not Find Partial Word Values (IE)


Due to the use of Full-Text Search, partial word searches are not supported. You can find the beginning of a word, but you cannot specify the middle or end of a word on which to search.

Importance of policy updates (Cisco Energywise)


Currently, the importance of policy updates is hard coded to 100. At this time, this is caused by a limitation imposed by the EnergyWise MIB data collection mechanism.

Time returned by device (EnergyWise)


The time returned by and EnergyWise device is based on the device time. Therefore, recurrence policies (based on chron jobs) respect the time set on the device, not the time of SolarWinds NPM or SolarWinds NCM.

Recurrence Policy and Chron Jobs


Do not use a 7 to represent Sunday in the day of the week option of your recurrence policy. At this time, 7 is not recognized by SolarWinds NPM as Sunday and will cause problems with your EnergyWise Policy Overview Calendar.

International time format


A number of areas in the Local Client application, the Web Console, and the SolarWinds NCM Integration for SolarWinds NPM display the wrong time format when you change the system settings to display an international time setting. This is a known issue and will be corrected in an upcoming release.

NCM resources added to NPM

Adding SolarWinds NPM summary or node details resources to SolarWinds NCM views can result in the SolarWinds NPM resources no longer respecting node filtering, essentially providing a network-wide view.


Installing or Upgrading this Version

Installing this Version

This version of SolarWinds NCM depends on Orion Platform components (most notably, the polling engine, network sonar discovery, the alert engine) with which SolarWinds NCM is tightly integrated during the installation and configuration processes. As part of this new architecture, regardless of whether or not SolarWinds NCM is integrated with another SolarWinds network monitoring product (such as SolarWinds NPM), the installation software creates a new Orion Platform database where nodes are primarly managed. So, essentially, SolarWinds NCM uses an Orion Platform database to manage all nodes, and an SolarWinds NCM database to manage node configs. During the installation/upgrade process, two different Configuration Wizards run; one for the Orion Platform database, the Orion Platform website and services; and another for the SolarWinds NCM database and services.

If you are aware of your own deployment type and the installation process it entails, installing this version of SolarWinds NCM should go smoothly. However, SolarWinds strongly recommends that you carefully follow the procedures in the "Installing Orion Network Configuration Manager" section of either the Orion Network Configuration Manager Administrator Guide or the Orion Network Configuration Manager Evaluation Guide as you are installing and configuring this version of the product.

You do not need to uninstall your previous version before installing this version of SolarWinds NCM. Shutdown any running SolarWinds NCM applications, and then run the setup program. The setup program will detect and uninstall your previous version without a loss of customizations, other than customizations to the toolbar. Toolbar customizations are overwritten to ensure new toolbar options are included.

Upgrading to SolarWinds NCM 7.2

Backup your database before performing any upgrade of SolarWinds NCM.

If you are an existing customer, and your current version does not qualify for a direct upgrade to SolarWinds NCM version 7.2, you first must install the versions of SolarWinds NCM that at least bring your installation to SolarWinds NCM version 7.0. For example, if you are running SolarWinds NCM version 5.5, you need to install SolarWinds NCM versions 5.5.1, 5.5.2, 6.0, 6.1, and 7.0 before you can install SolarWinds NCM 7.2. Additionally, in this case, should you want to gain access to the latest NCM/NPM integration features, you would need to upgrade your SolarWinds Network Performance Manager software to version 10.5 (Orion Platform 2013.1).

If you need previous versions of SolarWinds NCM, Contact Customer Service and Support (



NCM 7.2 uses an Orion Platform of core components shared by all SolarWinds network monitoring and management products. If NCM is installed on a server with another of these products the installer automatically integrates them.

So, for example: You are currently running SolarWinds NCM on a server with SolarWinds NPM, but the two products are operating independently. If you upgrade to SolarWinds NCM version 7.2, the installer will automatically integrate SolarWinds NCM with NPM. In this case or cases like it, if you do not want to integrate SolarWinds NCM with another SolarWinds network monitoring product currently running on the same server, install SolarWinds NCM version 7.2 on its own server. To do that, consult the section “Moving Orion Network Configuration Manager” in the SolarWinds Network Configuration Manager Administrator Guide.


Note: The Orion Platform software components does not support multiple address types associated with a node. So if in NCM you have an IPV4 and an IPV6 address associated with an NCM node, when you upgrade to NCM 7.2, and synchronize your databases, only the IPV4 address will be retained in the Orion Platform database for the node.

Note: In upgrading a deployment that is already integrated with SolarWinds NPM, the SolarWinds NCM installer will shutdown all SolarWinds services on the host machine where SolarWinds NPM is running. Bear this in mind in choosing a time to perform your upgrade.

Licensing SolarWinds NCM

You must license SolarWinds NCM from the appropriate server in your deployment.

  • If you are deploying SolarWinds NCM on one server and integrating with SolarWinds network monitoring products on a different server, then you must install the SolarWinds NCM license on the server running the other SolarWinds network monitoring product.

    For example, if you are integrating SolarWinds NCM on one machine with SolarWinds NPM on another, you would install your SolarWinds NCM license on the machine that is hosting SolarWinds NPM. Keep in mind that such a deployment is possible only if you are an existing user of NCM 7.x and are upgrading to version 7.2. A new installation of NCM 7.2 does not support the separate server deployment type.

  • If you are among the majority of users deploying SolarWinds NCM standalone or on a single integrated server, then you must install the SolarWinds NCM license on that server.

See "Obtaining a Software License Key" in the Orion Network Configuration Administrator Guide for details on licensing SolarWinds NCM.


SolarWinds End of Life Policy

In order to continue to drive innovation and new functionality into our products, SolarWinds must transition customers from legacy versions of software to our current versions. Please review the below support schedule:

  • 9/30/2012: End-of-Life announcement (EOL) – Customers on SolarWinds NCM v5.5 or older should begin transitioning to SolarWinds NCM v7.2.
  • 1/1/2013: End-of-Engineering (EoE) – Service releases, bug fixes, workaround, and service packs for SolarWinds NCM v5.5 or older will no longer actively be supported by SolarWinds.
  • 1/1/2014: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SolarWinds NCM v5.5 or older.

View the SolarWinds EOL Policy online.


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