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Home > Success Center > Archive > 2018Jan04 - Deletes > Menu shows special characters after upgrading to NCM 7.4

Menu shows special characters after upgrading to NCM 7.4

Created by Marjune Obana, last modified by Kevin.Swinson on Jan 04, 2018

Views: 719 Votes: 0 Revisions: 8

Overview

Special characters appear on the NCM menu after upgrading to NCM 7.4

 

menu_shows_special_characters_ncm.png

Environment

  • NCM 7.4

 

Cause

The Managed Pipeline Mode is not automatically switched from Classic to Integrated mode upon upgrade.

Resolution

  1. Open IIS Manager (i.e. Start > Run > inetmgr)
  2. Click Application Pool
  3. In SolarWinds Orion Application Pool, change the Managed Pipeline Mode from Classic to Integrated
    1. Right click application pool
    2. Select Advanced Settings
    3. Change Manage Pipeline Mode
    4. Click OK
  4. Open the command prompt (i.e. Start > Run > cmd) with admin privilege and type iisreset /restart to restart the IIS service.
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