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Home > Success Center > Archive > 2018Jan04 - Deletes > Issue with downloading configs from Dell devices with dual login method

Issue with downloading configs from Dell devices with dual login method

Created by Jeremy Ruth, last modified by Kevin.Swinson on Jan 04, 2018

Views: 742 Votes: 0 Revisions: 6

Overview

Dell devices that have dual login process is causing NCM to fail to login or download config.

Login As:
User Name:
Password:

Environment

All NCM versions

Cause

The product is not capable of handling the dual login process.

Resolution

As a workaround, add the following commands to the device template:

<Command Name="FreezeLoginForPreCommand" Value="True"/>
<Command Name="PreCommand" Value="PutUserNameThere"/>
<Command Name="PreCommand" Value="PutPasswordThere"/>

Depending on the NCM version, follow the relevant steps to modify a template. See the NCM Administrator Guide for more information.

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