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Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
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Home > Success Center > Archive > 2018Jan04 - Deletes > Information Service Down - Error TCP 7777

Information Service Down - Error TCP 7777


The Orion Web Console is down with the following error:

Information Service Down - Error TCP 7777


All NPM versions


The Windows MSMQ services fails to respond with the following error:

Error 1053: The Service did not respond to the start or control request in timely fashion


  1. Reboot the Server - Starting / Stopping Orion Core Services.
  2. Remove the MSMQ Feature from the server (See MSMQ Knowledgebase Uninstalling MSMQ)
  3. Reboot the server
  4. Re-install the MSMQ service (refer Microsoft KB article: Installing Message Queuing (MSMQ))
  5. Repair the Orion Core service - Repairing Orion Core Service.
  6. Complete the Configuration Wizard - Running Configuration Wizard.
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