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Home > Success Center > Archive > 2018Jan04 - Deletes > Editing NCM jobs throws Cirrus Settings Decrypt Data Failed

Editing NCM jobs throws Cirrus Settings Decrypt Data Failed

Updated: August 15, 2016

Overview

This articles goes over when editing jobs that have SMTP notification settings, it throws the error: 

Cirrus Settings Decrypt Data Failed 

 

Environment

All versions of NCM

 

Cause 

The cause is when the NCM SMTP Server Settings contains invalid Email Server Address and Authentication credentials.

 

Resolution

  1. Go to Settings > NCM Settings > SMTP Server Settings.
  2. Review the information and make sure it contains the proper Server Address and if it has Authentication such as TLS/SSL, enter in the correct credentials.
  3. Recreate any job that contains the Email Notification as these are corrupted with the incorrect Authentication that cannot be decrypted.

 

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