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Home > Success Center > Archive > 2018Jan04 - Deletes > Connected! Disconnect: Protocol error

Connected! Disconnect: Protocol error

Updated: August 16, 2016


This article provides brief information and a resolution to the following error when a scheduled job is executed on multiple devices:


Disconnect: Protocol error


NCM version 7.4.1


The issue is related to the specific devices and the amount of data devices presented during a login session. 


Reduce the number of simultaneous sessions:

  1. Log in to the Orion Web Console.
  2. Go to NCM Settings.
  3. Go to Configs Settings (Configs > Configs).
  4. Reduce number of Simultaneous Downloads/Uploads (you may need to experiment with the final figure).
  5. Click on Submit.
  6. Attempt job execution.


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