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Home > Success Center > Archive > 2018April17 - Deletes > Japanese version of NTA 3.10 repair fails on Japanese OS

Japanese version of NTA 3.10 repair fails on Japanese OS

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Issue:

After installing a Japanese version of Orion NTA 3.10 upgrade and or fresh installation on a Japanese version of Windows Server 2003, relaunching and trying to repair the upgrade or installation may fail. First, an error message displays.

japanese error 1.png

Then a warning displays.

japanese repair_warn2a.png

Finally, the application stops working.

 

Solution:

This is a Windows Installer issue. For more information on the issue and to download a patch to fix the issue, see http://support.microsoft.com/kb/972397.

 

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