Submit a ticketCall us
Home > Success Center > Archive > 2018April16 - Deletes > Maps not shown in EOC

Maps not shown in EOC

 

Overview

This article provides a resolution for an issue in which EOC resources are not showing maps and are throwing the following error message:
Unexpected error: An error occurred while generating map NAME

 

Upon clicking Edit, the drop-down menu does not list any maps.

Environment

All EOC versions

Cause 

This issue is caused by a corrupted website and/or a permissions issue on the EOC server.

Resolution

Most commonly, you can just run the EOC Configuration Wizard with Website component checked. If that does not resolve the error, set following permissions on these folders:

  • C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files
    • Full control rights for Users group
  • C:\Windows\Temp\SolarWinds\NetworkAtlas\EOC\SolarWinds\NetworkAtlas\MapsWeb\EOC\localhost
    • Full control rights for Everyone with inheritance and replacing the rights in subfolders.
Last modified

Tags

Classifications

Public