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Home > Success Center > Archive > 2017October13 - Cleanup > Cannot connect to Web Help Desk from Windows XP or 2003

Cannot connect to Web Help Desk from Windows XP or 2003

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Updated March 11th, 2016


Web Help Desk does not support Windows XP or 2003. It uses different encryption ciphers which prevent communication through https.


  • DameWare Remote Support v11.1 and later
  • DameWare Mini Remote Control v11.1 and later
  • WHD v12.2
  • Dameware/WHD integration


Apply the Microsoft KB 948963 patch to your Windows 2003 computer so that it can communicate with your WHD server.





Last modified
10:14, 13 Oct 2017