Submit a ticketCall us

Don’t fall victim to a ransomware attack
Backups are helpful, but sometimes that’s not enough to protect your business against ransomware. At our live webcast we will discuss how to protect against ransomware attacks with SolarWinds® Patch Manager and how to leverage log data to detect ransomware. Register now for our live webcast.

Home > Success Center > Archive > 2017July24 - Cleanup > Node down status

Node down status

Created by Steven Bansil_ret, last modified by Michael Perez on Jul 12, 2017

Views: 79 Votes: 1 Revisions: 13

Overview

Node can be pinged from CMD on the Orion server but not via Orion.

Environment

All NPM versions

Resolution

  1. Go to Settings > Polling Settings.
  2. In the Network section, make sure that the ICMP Data field is blank,
  3. Click Submit.

Note:
Make sure that NPM is operating under the recommended hardware requirements . For more information, see the Orion Server Hardware Requirements in the Orion NPM Administrator Guide. 

 

Secondary solution:

1. Open database manager

2. Run the query below against the Orion DB:

delete from containermemberstatus

 

And see if the node's status updates correctly after.

Last modified
14:45, 12 Jul 2017

Tags

Classifications

(not set)