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Home > Success Center > Archive > 2017July24 - Cleanup > Node down status

Node down status

Created by Steven Bansil_ret, last modified by Michael Perez on Jul 12, 2017

Views: 94 Votes: 1 Revisions: 13

Overview

Node can be pinged from CMD on the Orion server but not via Orion.

Environment

All NPM versions

Resolution

  1. Go to Settings > Polling Settings.
  2. In the Network section, make sure that the ICMP Data field is blank,
  3. Click Submit.

Note:
Make sure that NPM is operating under the recommended hardware requirements . For more information, see the Orion Server Hardware Requirements in the Orion NPM Administrator Guide. 

 

Secondary solution:

1. Open database manager

2. Run the query below against the Orion DB:

delete from containermemberstatus

 

And see if the node's status updates correctly after.

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