Submit a ticketCall us
Home > Success Center > Archive > 2017July24 - Cleanup > ERROR SolarWinds.BusinessLayerHost.PluginInstanceAppDomain - Plugin "DPI Business Layer" failed to start. System.Exception: Agent Messaging System initalization failed after retries

ERROR SolarWinds.BusinessLayerHost.PluginInstanceAppDomain - Plugin "DPI Business Layer" failed to start. System.Exception: Agent Messaging System initalization failed after retries

Table of contents
Created by Interspire Import, last modified by Gerald.Prado on Jul 24, 2017

Views: 79 Votes: 4 Revisions: 13

Issue:

The License Details page of the NPM Web Console displays the error:

ERROR SolarWinds.BusinessLayerHost.PluginInstanceAppDomain - Plugin "DPI Business 
    Layer" failed to start. 
System.Exception: Agent Messaging System initalization failed after retries

Cause:

The VC++ 2012 re-distributable package is not installed properly because the package installation is blocked by an Antivirus software. This will cause the Agent Management Business Layer plugin to crash during startup as it fails to load the SolarWinds.AMS.Proxy.dll.

Resolution:

 Check whether the following files exist on the server. If the files are missing, then proceed with the below steps.

c:\Windows\SysWOW64\msvcr110.dll
c:\Windows\SysWOW64\msvcp110.dll

Note: Fully disable/stop antivirus or any other scanning software before following the 
steps below.

  1. Log into the Orion server as a Local Administrator.
  2. Install the latest VC++ 2012 re-distributable - Refer to Microsoft for the installation steps.
  3. Click Start > Control Panel > Programs and Features > QOE, and then click Repair.
  4. Click Next to proceed with the repair, and then finally click Finish.
  5. Click WebConsole > Settings> License Details, and then verify if the page loads without any error.

 

Applies to:  NPM v11.0

 

 

Last modified
10:20, 24 Jul 2017

Tags

Classifications

Public