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Home > Success Center > Archive > 2017July12 - Dameware Redirects > What is the DameWare Internet Proxy? > Troubleshoot the Internet Session URL

Troubleshoot the Internet Session URL

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Created by Anthony.Rinaldi_ret, last modified by Anthony.Rinaldi_ret on Jul 13, 2016

Views: 337 Votes: 0 Revisions: 5

If you have installed the DameWare Internet Proxy and you cannot successfully create an Internet Session, check the following:

  • Does another website use port 443 (HTTPS/SSL)?
    The websites may interfere with each other.

  • Is Apache installed as the web server?
    Apache allows only one site to use port 443. See Install the DameWare Internet Proxy with another web server for more information.

  • Are you using a URL that is already in use?
    You cannot use a URL that already exists on your server. For example, if you use https://yourdomain.com/support, you cannot use that URL as the Internet Session URL.

  • Are the correct ports open on your router or firewall?
    See Modify your firewall or router for more information.

  • Is the DameWare Internet Proxy running?
    The DameWare Internet Proxy may be turned off. Check the Central Server and use the Configuration Wizard to start it.

  • Are there special characters in the URL?
    Users receive an error if there are special characters in the Internet Session URL. Remove the characters by using the Configuration Wizard.
  • Did you change the port for Internet Session URL?
    Configuration Wizard automatically verifies the bounded certificate on the new port. If bound certificate is not a DameWare certificate, you will be prompted to choose one of the following:

    • Yes: SolarWinds recommends that you choose this option. This replaces currently bound certificate with DameWare's certificate.
    • No: This allows you to continue using the unknown certificate. However, you may not be able to make remote connections over the internet if the agent of the target remote host is not setup to trust the certificate.
    • Cancel: This reverts any changes made.
    • View Certificate: This opens new window with certificate details.
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