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Home > Success Center > Archive > 2017July12 - Dameware > Test the Internet Session connection

Test the Internet Session connection

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Created by Anthony.Rinaldi_ret, last modified by Gerald.Prado on Jul 12, 2017

Views: 79 Votes: 0 Revisions: 5

Testing the Internet Session URL ensures that the URL is accessible to out-of-network users and that technicians can connect to Mini Remote Control agents on off-network computers.

The Test connection button sends a request to a SolarWinds server, which then sends a TEST request to the Internet Session URL using TCP.

  • If the request is successful, you will receive a confirmation and the DameWare Internet Proxy is listed as verified. The Test connection button can only be used with port 443.
  • If the request is not successful, a message is displayed saying that the Internet Session URL is invalid or is not accessible from the Internet. This can be caused by:
    • A firewall blocking the ports
    • Switching default routes (i.e., changing default gateway by route command), leading to the caching of a bad DMZ gateway into DameWare.Server.Service. This can happen if the server in DMZ needs access to the Internet for updates, to install new features, etc. and then switches back to the normal state. If this happens, it is recommended that you restart your computer to clear the cache.

If you do not want to use the automated Test connection button, you can manually test the Internet Session URL by initializing an Internet Session and then joining the session from outside your network. The Configuration Wizard does not list the DameWare Internet Proxy as verified using this method.

 

Last modified
10:44, 12 Jul 2017

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