Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Archive > 2017July11 - Dameware > Manage Internet sessions > Limitations to Internet Sessions

Limitations to Internet Sessions

Table of contents
No headers
Created by Anthony.Rinaldi_ret, last modified by Anthony.Rinaldi_ret on Jul 13, 2016

Views: 22 Votes: 0 Revisions: 5

While the Internet Session uses the Mini Remote Control agent, due to the way it communicates, it cannot use all of the features provided with the agent.

You cannot connect to a Mini Remote Control client agent that is connected to the Internet through a proxy.

The following is a list of frequently used Mini Remote Control features that you cannot use in an Internet Session.

  • Technician credentials/authentication

  • Simple File Transfer

  • Alternative connection protocols (RDP, VNC, AMT KVM)

  • Ping

  • Install, upgrade, or downgrade the MRC client agent

  • Lock Remote Keyboard and Mouse

  • Wake on LAN

The following table is a list of all Mini Remote Control agent features the Internet Session supports.

Tab Setting Notes
General Session Cannot connect to an agent with Shared Secret enabled.
Absolute Timeout  

Additional Settings

Show Tray Icon

If this is disabled, users cannot manually join a session.

Only Allow Connection When at the Logon Desktop

Enabling this setting prevents Internet Session connections.
Notify Dialog

Notify on Connection

 

Notify Dialog Timeout

 

Play Sound on Notify

 

Notify on Disconnection

 

Notify Dialog Caption

 

Notify Dialog Text 1

 

Notify Dialog Text 2 - Remote Control

 
Last modified
09:19, 13 Jul 2016

Tags

Classifications

Public