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Home > Success Center > Archive > 2017December29 - Deletes > Configurations won't download for Devices with unsupported characters in the Node Name

Configurations won't download for Devices with unsupported characters in the Node Name

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Issue:

Device configurations will not download

Resolution:

This issue is a rare occurrence. However, if a Node Name has an unsupported character (non-alphanumeric), the download configuration operation in NCM will fail to write the files. 

The only supported non-alphanumeric character I am aware of is the underscore "_" character.

If all nodes not backed-up use supported characters in their name, then contact SolarWinds technical support.

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