Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Archive > 2017December29 - Deletes > Configuration Wizard cannot close the module collector

Configuration Wizard cannot close the module collector

Created by Robert Stidman, last modified by Gerald.Prado on Dec 29, 2017

Views: 765 Votes: 0 Revisions: 3



During Configuration Wizard after an ?NPM 12 upgrade, an error may be encountered that a given module, such as F5, cannot have its collector service closed and then the Configuration Wizard stops. The error message may vary.


NPM 12


The collector service is suspended or otherwise cannot close.


  1. On the Orion server, go to Task Manager in Windows.
  2. On the process list, look for solarwindscollector, and end all instances of it.
  3. If it will not close, disable the service in Windows services, reboot, and re-enable the service before running Configuration Wizard again.


Last modified