Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Archive > 2017December27 - Deletes > Netflow is unable to open collections port

Netflow is unable to open collections port

Created by Sterling Elliott, last modified by Jessica Solis on Dec 27, 2017

Views: 481 Votes: 1 Revisions: 4


  • NTA does not accept flow.  
  • The netstat command shows the collections port as closed.
  •  The service is running.



NTA version 4.1



The issue is caused by a corrupted Fastbit database.



  1. On the Fastbit Server, start the NTA Flow Storage Configurator program:
    Start > All Program > SolarWinds Orion > Netflow Traffic Analyzer > NTA Flow Storage Configurator.
  2. Under the "NTA Flow Storage Database data file path (local NTSF drive), find that folder location in file explorer and rename it.
  3. Click NTA Flow Storage Configurator. It should recreate the folder you just renamed and the Netflow service should run.
  4. Restart the Netflow service on the main NPM server.





Last modified