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Home > Success Center > Archive > 2017December27 - Deletes > Netflow Sources chart tree expansion generates error

Netflow Sources chart tree expansion generates error

Created by Michael Almadova, last modified by Jessica Solis on Dec 27, 2017

Views: 645 Votes: 0 Revisions: 7

Overview

 

This article describes an issue where Netflow Sources Chart for expanding any Netflow source returns an error: Unauthorized

 

 

Environment

NTA version 4+

 

Cause 

This occurs due to permissions issue caused by limitations or third-party software for secure login. 

Resolution

Resolution 1:

1. Open Database Manager. 

2. Query the Accounts table. 

3. Find the account, validate columns for Limitation, and set to 0. 

4. Query Views table.

5. Check the column for LimitationID and set to 0. 

 

Resolution 2:

  • If any type of secure login software is being used to integrate with Solarwinds, turn this off. 
  • Test with local Orion Admin account

 

 

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