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Home > Success Center > Archive > 2017December27 - Deletes > Installer does not launch during upgrade to NTA 4.1.1

Installer does not launch during upgrade to NTA 4.1.1

Created by Shane Horgan, last modified by Jessica Solis on Dec 22, 2017

Views: 708 Votes: 1 Revisions: 5

Overview

This article addresses the issue where the installer for NTA 4.1.1 upgrade does not launch even after attempting the following:

  • Reboot server
  • Run as Admin
  • Log in with Local admin

Environment

NTA 4.1.1

Cause 

This occurs when Symantec Antivirus is preventing the installer to run.

Resolution

  1. Disable the antivirus software.
  2. Rerun the installer as a local server administrator.

 

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