Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Archive > 2017December27 - Deletes > Installer does not launch during upgrade to NTA 4.1.1

Installer does not launch during upgrade to NTA 4.1.1

Created by Shane Horgan, last modified by Jessica Solis on Dec 22, 2017

Views: 708 Votes: 1 Revisions: 5


This article addresses the issue where the installer for NTA 4.1.1 upgrade does not launch even after attempting the following:

  • Reboot server
  • Run as Admin
  • Log in with Local admin


NTA 4.1.1


This occurs when Symantec Antivirus is preventing the installer to run.


  1. Disable the antivirus software.
  2. Rerun the installer as a local server administrator.


Last modified