Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Archive > 2017December21 - Deletes > Cannot use the folder specified for NTA Flow Storage Database because it is not empty

Cannot use the folder specified for NTA Flow Storage Database because it is not empty

Created by Daniel Polaske, last modified by Jessica Solis on Dec 21, 2017

Views: 685 Votes: 0 Revisions: 4

Overview

During installation of NTA 4.x and above, you receive the following message when trying to create the NTA FSDB during the NTA Flow Storage Configurator which runs after the initial execution of the NTA installer .exe in "Flow Storage Only Mode":

Cannot use the folder specified for NTA Flow Storage Database because it is not empty.

Specify a different folder.  The folder must be empy or contain an appropriate NTA Flow Storage Database.

The folder does not contain any files as stated in the message, nor does it contain a Flow Storage Database as you are attempting a fresh install.

When checking the FastbitConfigurator.log file in "\SolarwindsDiagnostics\LogFiles\NTA" the following messages are found (where E:\ is the desired installation drive):

INFO FlowStoragePropertiesHelper - Flow Storage Properties file does not exist, checking for schema v1 folder

DEBUG FlowStoragePropertiesHelper - Start checking if folder: E:\ is flow stroage v1 folder

INFO FlowStoragePropertiesHelper - Directory: E:\Flows.  Exist:False

INFO FlowStoragePropertiesHelper - Directory: E:\IPGroupSegments. Exist:False

INFO FlowStoragePropertiesHelper - Unable to detect version of E:\ folder.

Environment

All Orion NTA environments post 4.x

Cause 

This is caused by a currently unknown permission or group policy issue with the desired installation drive.

Resolution

As a workaround,

Temporarily install the NTA FSDB on the C:\ drive (or any drive to which the files are successfully installed).

Copy the "Data" folder from that drive to the desired drive.

Run the NTA Flow Storage Configurator again - this time pointing at the new location.

 

Last modified

Tags

Classifications

Public