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Home > Success Center > Archive > 2017December21 - Deletes > Alert did not trigger on a member of a custom property

Alert did not trigger on a member of a custom property

Created by Dennis Harnett, last modified by Gerald.Prado on Dec 22, 2017

Views: 1,035 Votes: 0 Revisions: 4

Overview

An alert was set to trigger on an interface of a custom group such as high customization. No email was received even the trigger conditions are met.

Environment

NPM v11.5.3

Cause 

The alert did not trigger because Custom Property had no members.

Resolution

  1. Go to each of the objects that you want in the custom group.
  2. Edit the properties.
  3. Scroll to Custom group and then change to Yes.
  4. This should allow the alert to trigger on this object.

 

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