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Home > Success Center > Archive > 2017December21 - Deletes > Alert Condition fields do not populate and reflect blank

Alert Condition fields do not populate and reflect blank

Created by Eric Bryant, last modified by Gerald.Prado on Dec 22, 2017

Views: 1,053 Votes: 0 Revisions: 7

Overview

This article provides steps to resolve the issue when Alert Conditions field reflect blank and do not populate while creating a Web alert.

Environment

NPM version 11.5.2 

 

Cause 

This issue is caused by Information service memory link fixed in Hotfix 5/6 of Orion core Platform 2015.2.1

 

Resolution

  1. Download http://downloads.solarwinds.com/solarwinds/Release/HotFix/OrionPlatform-v2015.1.2-HotFix6.zip.
  2. Install Hotfix 6.
  3. Run the Configuration Wizard.

 

 

 

 

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