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Home > Success Center > Archive > 2017December19 - Deletes > Inconsistent event fields and empty common fields in LEM

Inconsistent event fields and empty common fields in LEM

Created by Jason Dee, last modified by Jessica Solis on Dec 19, 2017

Views: 880 Votes: 0 Revisions: 5

Overview

Event details are inconsistent in similar events from the same source with blank fields and information placed in the wrong fields.

Environment

All LEM versions

Cause 

This is caused by incorrect parsing from the connector.

Resolution

In this situation, the connector you are using needs to be updated by SolarWinds to correct the parsing issues. Gather the following items and contact SolarWinds Support:

  • Take a screenshot of the events in question within nDepth.
  • Provide details on specific data and fields that are causing the issue.
  • Provide a raw log file from the source in question:

 

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