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Home > Success Center > Archive > 2017December19 - Deletes > Error during upgrade: Can't open perl script "upgrade.pl"

Error during upgrade: Can't open perl script "upgrade.pl"

Created by Jason Dee, last modified by Jessica Solis on Dec 19, 2017

Views: 721 Votes: 1 Revisions: 6

Overview

This article describes the issue when you receive the following error when trying to upgrade your LEM:

Can't open perl script "upgrade.pl"

 

OR

 

An error occurred during upgrade.

Environment

All versions LEM

Cause 

This can be caused by an issue with the upgrade files or the folder path at which they are located.

Resolution

  1. Delete the files and folders you have extracted for the upgrade.
  2. Re-extract the upgrade zip to the root of a shared folder the LEM can reach. The final path that you give LEM during the upgrade should take fhe format of \\SERVERNAME\SHARENAME. In that SHARENAME folder, you need to have the Upgrade and Trigeo folders from the upgrade zip.

 

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