Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Archive > 2017December18 - Deletes > WMI polling not returning CPU on Server 2003

WMI polling not returning CPU on Server 2003

Created by Richard Casey, last modified by Kevin.Swinson on Dec 18, 2017

Views: 761 Votes: 0 Revisions: 4

Overview

WMI polling is working on most servers except for some of the Windows 2003 servers. In the Dataprocessor_core.cpuMemory.wmi logs, the following message is seen:

Error 'Invalid Class'

Environment

NPM 11.5

Cause 

NPM uses a number of queries to obtain this data. On some older servers, if the CPU data is not returned on the first WMI query, then NPM does not step to the next Query. 

Resolution

 Upgrade to NPM 11.5.3 or later.

Last modified

Tags

Classifications

Public