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Home > Success Center > Archive > 2017December18 - Deletes > WMI Polled Node CPU Readings shows 0

WMI Polled Node CPU Readings shows 0

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Created by Christian Dave Roallos, last modified by Kevin.Swinson on Dec 18, 2017

Views: 811 Votes: 0 Revisions: 5

Overview

This article provides steps to use for troubleshooting and fixing issues with WMI Polled Node CPU Readings.

Environment

NPM 11.5

Steps

  1. Check the DatabaseProcessor and PollingController Logs via ProgramData > Solarwinds > Collector > Logs. The DataProcessor.log is 0 kb and the PollingController.log contains the following message:
  2. Go back to the Orion Web Console and get the NodeID of the WMI Polled Node. For getting the Node ID please refer to the image below:
  3. Open the Database Manager > Add default server .
  4. Expand the Database Server Name then the Database Instance: "SolarWinds Orion" > Double click on the Database Table: NodeStatistics.
  5. Execute the SQL Query (where the nodeid is same as the highlighted digits above):
    SELECT TOP 1000 * FROM [dbo].[NodeStatistics]
    where nodeid = 441 
    Note: The CPULoad shows 0.
  6. Re-install the Solarwinds Job Engine, Job Engine v2 and, Collector. Refer to How to Reinstall SolarWinds Services.
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