Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Archive > 2017December18 - Deletes > Virtualization - Unable to connect to remote server

Virtualization - Unable to connect to remote server

Table of contents
Created by John Salvani, last modified by Kevin.Swinson on Dec 18, 2017

Views: 863 Votes: 0 Revisions: 4

Overview

This article describes how to troubleshoot the ESX Hardware Monitoring. The ESX server returns the following message:

 

Unable to connect to remote server.

Environment

All versions of NPM, SAM and VIM

 

Resolution

 

When an ESX server returns the message, Unable to connect to remote server, check the following:

  • Ensure CIM is enabled on the ESX server. To enable CIM on ESX/ESXi, refer to Hardware Monitoring and VMware.
  • Ensure that port 5989 is opened on the firewall.

If the ESX server returns the message, Unable to establish session with all provided credentials, check the following:

  • Verify the VMware credentials in the VIM are correct.
  • Verify the account belongs to the root user group.

 

 

 

 

Last modified

Tags

Classifications

Public