Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Archive > 2017December18 - Deletes > Usernames with special characters

Usernames with special characters

Created by John Wallace, last modified by Kevin.Swinson on Dec 18, 2017

Views: 761 Votes: 0 Revisions: 5

Overview

Unable to edit any user accounts and is getting the following request timeout error:

Unexpected Website Error

Object reference not set to an instance of an object

Environment

NPM v11.5

Cause 

The username contains a special character (for example, an octothorpe #) to move the user to the top and indicate it as admin.

Unexpected Website Error
Object reference not set to an instance of an object
URL: http://sw.na.corp.le:80/Orion/Admin/...?AccountID=NA\
Referrer: http://sw.na.corp.le:80/Orion/Admin/...?AccountID=NA\
Message: Object reference not set to an instance of an object.
ErrorSite: App_Web.Orion_Admin_EditLimitation.OnInit
ErrorType: System.NullReferenceException
Stack: 
at Orion_Admin_EditLimitation.OnInit(EventArgs e)
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Resolution

Remove any special characters from the username.

 

Last modified

Tags

Classifications

Public