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Home > Success Center > Archive > 2017December18 - Deletes > Unable to load page due to bad Site Logo Path.

Unable to load page due to bad Site Logo Path.

Created by Jeremy Holmes, last modified by Kevin.Swinson on Dec 18, 2017

Views: 745 Votes: 0 Revisions: 5

Overview

The Orion Web Console does not load after editing the site logo. The following error message appears:

 

Unexpected Website Error

'Filepath' is not a valid virtual path.

Environment

  • Orion 2014 and later
  • NPM 10.7 and later

Cause 

The logo file path is invalid and causes error in the page.

Resolution

  1. Access your SolarWinds server.
  2. Stop all SolarWinds Services using the Orion Service Manager: Start > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager > Stop Everything.
  3. Open the Database Manager: Start > All Programs > SolarWinds Orion > Advanced Features > Database Manager.
  4. Click Add Default Server.
  5. Expand to the SolarWinds Database.
  6. Double-click the WebSettings table.
  7. Click Execute Query.
  8. Click Enable Table Editing.
  9. Update the path listed to a valid path and press Enter.
  10. Click Enable Table Editing.
  11. Start all SolarWinds Services using the Orion Service Manager.
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