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Home > Success Center > Archive > 2017December18 - Deletes > Unable to backup Cisco-HPQ switch WS-CBS3020-HPQ

Unable to backup Cisco-HPQ switch WS-CBS3020-HPQ

Created by Mariusz Handke, last modified by Gerald.Prado on Dec 18, 2017

Views: 671 Votes: 1 Revisions: 9

Overview

This article provides assistance in addressing the following error (seen in logs - Session Traces) while backing up Cisco-HPQ WS-CBS3020-HPQ device through NCM:

Connected! Invalid username or password reported by server, or bad private key.

Environment

NCM 7.4

Cause 

There is a typo in the credentials.

Resolution

  1. Log in to the Orion Web Console.
  2. Navigate to node in question.
  3. Select Edit Node.
  4. Check the credentials (use Test button to test connectivity).

 

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