Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Archive > 2017December18 - Deletes > Unable to back up a loadbalancer.org appliance

Unable to back up a loadbalancer.org appliance

Created by Malik Haider, last modified by Gerald.Prado on Dec 18, 2017

Views: 673 Votes: 0 Revisions: 12

Overview

Unable to back up a loadbalancer.org v8.1 appliance. 

Environment

  • NCM (all versions)

Cause 

  • Unable to find required template for Linux based appliances.
  • Unable to backup binary files.

Resolution

If you need to back up your loadbalancer.org v8.1 appliance, see the following thwack post, which may provide the solution. You can use an SSH connection to access the appliance.

The NCM should start using the following command with SSH:

lbcli --action support-download

When completed, copy the files from  /var/www/html/tmp/ to the backup location (such as cattools), as shown below.

 

Last login: Wed Jan 27 19:10:29 2016 from 10.101.11.88
[root@nlhqvlb001 ~]# lbcli --action support-download

CLI: generate support archive completed.
The archive can be found in: /var/www/html/tmp/
[root@nlhqvlb001 ~]# ls /var/www/html/tmp/
master_2016-01-27_19_10_39+0100.tar.bz2-20160129.gz  master_2016-04-06_09_47_46+0200.tar.bz2
[root@nlhqvlb001 ~]#

​Official support

Currently, there is no official support for backing up binary files within NCM. You can try using Template Builder to create your own template or see the following thwack postings for assistance. 

 

Last modified

Tags

Classifications

Public