Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Archive > 2017December18 - Deletes > UCS HWH sensors show as Undefined to Unknown when enabled

UCS HWH sensors show as Undefined to Unknown when enabled

Created by Wendell Bazile, last modified by Kevin.Swinson on Dec 18, 2017

Views: 508 Votes: 0 Revisions: 5


The status of all UCS HWH sensors show as Undefined, and then eventually Unknown when enabled.



NPM version 11.5.2



The issue is caused by slow communication to the devices.



Note: Create a backup of your files prior to making the following changes.


Increase the timeout value for the HWH Job:

1. Go to C:\Program Files (x86)\SolarWinds\Orion\HardwareHealth\.

2.  Edit SolarWinds.HardwareHealth.Collector.dll.config by changing the following line:

<add key="HardwareHealthJobTimeout" value="0:20:00" />


Note: 0:20:00 represents 20 minutes. Change it to a higher value,  for example to 30 minutes.

3. Save the file.

4. Restart the service.





Last modified