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Home > Success Center > Archive > 2017December18 - Deletes > UCS HWH sensors show as Undefined to Unknown when enabled

UCS HWH sensors show as Undefined to Unknown when enabled

Created by Wendell Bazile, last modified by Kevin.Swinson on Dec 18, 2017

Views: 508 Votes: 0 Revisions: 5

Overview

The status of all UCS HWH sensors show as Undefined, and then eventually Unknown when enabled.

 

Environment

NPM version 11.5.2

 

Cause 

The issue is caused by slow communication to the devices.

 

Resolution

Note: Create a backup of your files prior to making the following changes.

 

Increase the timeout value for the HWH Job:

1. Go to C:\Program Files (x86)\SolarWinds\Orion\HardwareHealth\.

2.  Edit SolarWinds.HardwareHealth.Collector.dll.config by changing the following line:

<add key="HardwareHealthJobTimeout" value="0:20:00" />

 

Note: 0:20:00 represents 20 minutes. Change it to a higher value,  for example to 30 minutes.

3. Save the file.

4. Restart the service.

 

 

 

 

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