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Home > Success Center > Archive > 2017December18 - Deletes > Internal program error when saving logs across the network

Internal program error when saving logs across the network

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Created by Albert Lopez, last modified by Jessica Solis on Dec 18, 2017

Views: 643 Votes: 0 Revisions: 5


The following error appears when configuring Kiwi CatTools to save logs across the network:

Internal program error


  • All Kiwi CatTools versions
  • All Windows versions


  1. Use a domain admin account as the service account to write to the location across the network.
  2. Under the CatTools service, right-click Properties.
  3. On the Log On tab, select This account.
  4. Locate C:\program files (x86)\CatTools3
  5. Right-click the CatTools3 file and select Properties.
  6. On the Security tab, add the account and allow full control.



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