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Home > Success Center > Archive > 2017December18 - Deletes > Available Agents List is empty when editing Connector Profiles

Available Agents List is empty when editing Connector Profiles

Created by Jason Dee, last modified by Jessica Solis on Dec 18, 2017

Views: 733 Votes: 0 Revisions: 7

Overview

The Available Agents list is empty while trying to add agents to a Connector Profile.

Environment

  • All LEM versions

Cause 

  • All agent nodes are already part of an existing Connector Profile.
  • The XML file containing the list of agent nodes not currently in a Connector Profile has been corrupted.

Resolution

  1. On the Web or desktop console, go to Manage > Nodes.
  2. Locate any agent-based node (Windows, Linux, Unix, etc) that is not already in a Connector Profile. If they are currently in another Connector Profile, that profile will be listed under the Profile column.
  3. If all of the agent nodes are already part of a different Connector Profile, removed them from the existing profile before being added to a new one.
  4. If there are agent nodes that are not currently attached to a Connector Profile and the Available Agents list is still empty, contact Technical Support.

 

 

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