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Home > Success Center > Archive > 2017December18 - Deletes > Agent Service stops after installation

Agent Service stops after installation

 

Overview

After you install a LEM agent using the InstallAnywhere installer, the Agent Service terminates. If you install the LEM agent using the legacy installer, the agent service terminates within 20 minutes.

The event generates an error message in the Windows Event Log, stating that the service unexpectedly terminated and will restart after 120 seconds. Two minutes later, the service restarts and continues to run with no issues. 

Environment

  • Workstations running Microsoft Windows 10

Cause 

Unknown.

Workaround

If your workstation is running Windows 10, allow the operating system to automatically restart the agent service within 120 seconds. 

 

 

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