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Home > Success Center > Archive > 2017December15 - Deletes > Error: FoE installation failed Collect Data from Secondary [Failed] port 62000

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Error: FoE installation failed Collect Data from Secondary [Failed] port 62000

Created by Malik Haider, last modified by Jessica Solis on Dec 15, 2017

Views: 863 Votes: 0 Revisions: 7

Overview

This article describes the issue when installing FoE on Primary server Or Secondary server with an error message stating:

FoE installation failed Collect Data from Secondary [Failed] 

 

 

The following error appears even when restoring data on Secondary server .

 

 

Environment

All versions of FoE

 

Cause 

This issue occurs due to the required port being blocked by the AV Protection Service. 

 

Resolution

  1. Check if the Windows Firewall is disabled on both servers on all of the interfaces.
  2. Check if AV firewall is not running such as Symentec. 
  3. uninstall the service such as Symantec Network Access Control

Note : In some cases, uninstalling AV does not remove this service.

 

 

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