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Home > Success Center > Archive > 2017December14 - Deletes > NCM upgrade from v7.0 to v7.1.x fails

NCM upgrade from v7.0 to v7.1.x fails

Created by Interspire Import, last modified by Gerald.Prado on Dec 14, 2017

Views: 744 Votes: 0 Revisions: 11

Overview

The following error occurs when upgrading from NCM v7.0 to v7.1.x:

error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact support etc. Custom Action CopyMIBStocommon script error-2146827859

error 1720.  There is a problem with this Windows Installer package.  A script required for this install to complete could not be run.  Contact support etc.  Custom Action CopyMIBStocommon script error -2146827859

 

Environment

NCM v7.0

Cause

This is due to a security setting that disables FileSystem object according to security rule: http://www.stigviewer.com/check/V-13700
 

Solution

Register the scripting component(s) on your NCM server. This Microsoft site provides guidance: http://support.microsoft.com/kb/949140

To manually register the scripting components on your computer, use one of the following sets of steps, as appropriate for your situation.

You are running a 32-bit version of the Windows operating system

 

  1. Click Start, click Run, type cmd, and then click OK.
  2. Type regsvr32 %systemroot%\system32\scrrun.dll, and then press ENTER.


You are running a 64-bit version of the Windows operating system, and you receive the error message that is mentioned in the "Symptoms" section while you are using the 64-bit scripting components

 

  1. Click Start, click Run, type cmd, and then click OK.
  2. Type %systemroot%\system32\regsvr32 %systemroot%\system32\scrrun.dll, and then press ENTER.


You are running a 64-bit version of the Windows operating system, and you receive the error message that is mentioned in the "Symptoms" section while you are using the 32-bit scripting components

 

  1.  Click Start, click Run, type cmd, and then click OK.
  2. Type %systemroot%\syswow64\regsvr32 %systemroot%\syswow64\scrrun.dll, and then press ENTER.

 

Again attempt to upgrade NCM.

 

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