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Home > Success Center > Archive > 2017December13 - Deletes > Unable to download log file using management console

Unable to download log file using management console

Created by Pamela Pineda, last modified by Kevin.Swinson on Dec 13, 2017

Views: 620 Votes: 0 Revisions: 5

Overview

When trying to download log file using the "download log" button under Domain Activity, you get an error saying - no files have been found.

Environment

Serv-U version 15.x

Cause 

The download log button does not work when you access the Management Console from a remote machine/browser.

Resolution

Access the Management Console from the Serv-U server itself and download the logs from there.

 

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