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Home > Success Center > Archive > 2017December13 - Deletes > MRC v10 prompts to upgrade a v11 agent

MRC v10 prompts to upgrade a v11 agent

Created by Marlo Bidayan, last modified by Jessica Solis on Dec 13, 2017

Views: 767 Votes: 0 Revisions: 4

Overview

When using MRC v10 to connect to a version 11 agent you are prompted to upgrade the agent. This downgrades the agent to version 10 and impacts the availability of version 11 features.

Environment

  • DameWare Remote Support 11.0
  • DameWare Mini Remote Control 11.0

Resolution

Do not upgrade the client by clicking No in the dialog prompt.

 

 

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