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Home > Success Center > Archive > 2017December13 - Deletes > MRC uses an incorrect address to establish Internet sessions

MRC uses an incorrect address to establish Internet sessions

Created by Marlo Bidayan, last modified by Jessica Solis on Dec 13, 2017

Views: 723 Votes: 0 Revisions: 5

Overview

When establishing an Internet session, the generated URL uses the wrong address. This address is not enterd as the Internet Session URL in the Configuration Wizard and may not exist on your network.

Environment

  • DameWare Remote Support 11.0 and later
  • DameWare Mini Remote Control  11.0 and later

Resolution

  1. Log in to the machine that has each component installed on it.
  2. Run the Configuration Wizard and turn off each component.
  3. Turn on the Central Server.
  4. Under the Central Server, click Edit Details.
  5. Enter the IP address instead of  a host name.
  6. Turn on the other components.
  7. Verify the Internet Session URL on the Internet Proxy.

 

 

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