Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Archive > 2017December13 - Deletes > Cannot upgrade DRS or MRC applications with the DameWare Server installer

Cannot upgrade DRS or MRC applications with the DameWare Server installer

Created by Marlo Bidayan, last modified by Jessica Solis on Dec 13, 2017

Views: 755 Votes: 0 Revisions: 4

Overview

When you attempt to upgrade your DRS or MRC applications with the DameWare Server installer, the installation wizard completes but the version number is not incremented and the DRS or MRC applications are not upgraded.

Environment

  • DameWare Remote Support v11.0
  • DameWare Mini Remote Control v11.0

Cause

The upgrade using the DameWare Server installer is not supported in v11.0.

Resolution

Upgrade the applications using the DRS or MRC specific installers for v11.0.

 

 

 

 

Last modified

Tags

Classifications

Public